Tuesday, August 27, 2013

Amura: Does Good Value & Food Offset Horrible Customer Service?

For Sunday brunch at Amura in Lake Mary, you can enjoy pretty good sushi and other Japanese-style dishes for a reasonable price. You can choose from a long list of the restaurant's high quality rolls at $12.99 for two rolls. And, $12.99 can get you a variety of entrees such as Spicy Garlic Shrimp, Chicken Cashew and Top Sirloin Delight. When I arrived, seeing all the choices on the menu made me happy. I enjoy Amura's sushi but find that it is over-priced and not as good as Fuji Sushi and other restaurants in town.

On the recent Sunday I visited Amura Lake Mary with a friend from out of town, the restaurant must have been understaffed. That is the only reason I can think of for the slow service and the customer service fiasco that ensued. Because of an allergy to gluten (and therefore, vinegar that is included in most sushi rolls), I asked that my sushi be made with plain rice or rice paper. Although there was only one roll wrapped in rice paper on the menu, our waitress assured us that the chefs could make any of the rolls on the menu with rice paper instead of rice. It turns out they couldn't. The plate was brought out with one roll made with rice paper, and the other with regular rice. The roll with rice paper had sauce on top, which I asked to be left off. 

Before I sound too bitchy, know that I am always understanding that some restaurants are not used to dealing with food allergies. I am very patient and explain why I can't have a sauce or a particular ingredient. However, when the waitress tried to take the rolls back to the kitchen - after what had already been a half hour wait - the manager came to the table and asked what was wrong. I explained the situation and he said there was nothing they could do to help or to alter the dish. I felt like he was begging me to leave. His attitude was so rude and careless. In fact, I did decide to forgo ordering a different dish - because he said there was nothing they could do to help me - and leave the restaurant.

At the same time, I was embarrassed that my friend from out of town, whom I was trying to show off Lake Mary's great restaurants to, had to leave as well. Fortunately for her, the Hurricane Roll and Bubble Roll she ordered were very well made and delicious.

Many readers believe that Amura has the best sushi in town. I disagree. I have experienced - and heard about - so many other great sushi eateries. One of my favorites - for the sushi rolls, Chili Garlic Edamame, and eclectic atmosphere - is Sushi Pop in Oviedo. Where do you go for sushi?

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